Returns & Refunds
Returns Policy
Returned pieces must comply with the following:
- All pieces must be returned unused and unworn, in the same condition they arrived in, with the branded tags and return tag attached.
- For hygiene reasons, earrings for pierced ears may not be tried on.
- All pieces must be returned with the original branded boxes and dust bags, where provided, as well as any included documentation, and placed inside a protective outer box for shipping.
- To ensure your return does not encounter a delay with our courier service, items must be returned using the original postal packaging provided.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Faulty & Not as described items
Pre-owned products sold at Gestreon have undergone rigorous inspection prior to sale to guarantee their quality, precision and authenticity. Due to the vast history and extensive journey of our preloved and vintage products, marks might be visible despite our consignment and vintage boutique partners' effort to describe them.
Our partner designers and boutiques take great care in preparing your order. However, if you find that your piece is faulty in any way or condition not as described, please do contact us.
How to return
If you wish to return a piece to us, please contact customercare@thegestreon.com with your name, address and order number. We will provide you with a free return shipping label and a link to schedule a convenient time for our courier to collect the package from your address.
Refunds
Once your return has been received, authenticated and accepted by our partner, we will process a refund or issue you store credit.
Refunds will be completed via the original payment method. The funds may take up to 10 business working days to be credited back into your account, due to varying processing times between payment providers.
Cancellations
You can also choose to cancel your order under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013. If you choose this option we will refund you the full price for any returned item that meets our Returns Policy.
If you wish to cancel your order, please contact customer service as soon as possible.
