Returns & Refunds
By purchasing a Gestreon pre-owned / vintage / archive item, you continue its narrative and reduce environmental impact of using new resources. We encourage you to make a positively conscious decision when making a purchase and return of the product, so together we can work to reduce unnecessary carbon emission due to product return transportation.
However, if your purchase is not quite what you're looking for, you've got 14 days from when you receive your order to have your items sent back to us for a refund or exchange for platform credit.
Returned pieces must comply with the following:
All pieces must be returned unused and unworn, in the same condition they arrived in without additional wear, with the branded tags and return tag attached.
All pieces must be returned with the original branded boxes and dust bags, where provided, as well as any included accessories and documentation, and placed inside a protective outer box for shipping.
To ensure your return does not encounter a delay with our courier service, items should be returned using the original postal packaging provided.
Items sourced by individual sellers, including professional collectors, private collectors and personal shoppers can only be exchanged for platform credit. Alternatively, we’re happy to re-list the item for you free of charge, within 14 days of receiving your order.
Any returns that do not meet our policy will not be accepted.